We keep the tools you already use—Xilnex, Hikvision, ZKTeco or others—and turn them into a repeatable, auditable rollout. One reference design. One accountable owner. One SLA, all outlets.
Site surveys, reference drawings, and a fixed BoM per outlet. Zone specs for POS, CCTV, access, and network with acceptance checks so every store installs the same.
Pre-kitted hardware, staging & burn-in, templated configs. Pilots, planned cutovers, and documented UAT for quick go-lives with minimal disruption.
24/7 monitoring, on-site SLA windows, and a spare-parts pool. Managed firmware, a clear escalation path, and quarterly QBRs keep outlets stable.
PCI-aware segmentation; PDPA-aligned privacy masks, retention, and watermarked evidence exports. Policies and signage aligned to the playbook.
One dashboard for live status, tickets, SLAs, assets, and trends—plus monthly health summaries leaders can act on.
Role-based onboarding, open/close & incident playbooks, and refreshers—so new outlets ramp fast without vendor dependence.
Built-for-the-field guides that make rollouts faster and audits easier. Everything here is distilled from real retail & F&B deployments and aligns with PCI/PDPA expectations. Duplicate for your formats, standardise every outlet, and cut second revisits.
Store IT Checklist
A site-readiness and handover checklist for store IT. It walks teams through power and clean circuits, low-voltage and rack placement, cabling/patching and port maps, device inventory, WAN handoff/failover, and acceptance tests. The pack includes photo log and sign-offs (vendor / ops / store) so every outlet finishes with an auditable as-built. Use it to catch missing sockets and labeling early, reduce second visits, keep vendors working to one standard, and make openings cleaner with fewer surprises.
CCTV Layout Guide
Coverage patterns and evidence SOPs tuned for retail & F&B. Includes zone diagrams for cashier, prep, entrances/dining and BOH corridors; FoV/lens and mounting-height guidance; privacy masks and PDPA signage notes; 30/60/90/180-day retention matrix with storage sizing. Also covers watermarking/export SOP, chain-of-custody forms, reviewer logs, and a post-incident checklist—so footage holds up to audits and investigations. Drop-in templates are included to copy into your formats.
POS Network Blueprint
The store-network baseline: VLAN + firewall reference (POS/Guest/Management), SSID/AP layout, deny-by-default with POS allow-list, DHCP/IP & inter-VLAN policy, and SD-WAN/LTE resilience. Includes UPS spec, recovery steps, and acceptance tests—HQ latency, POS cloud reach, and PCI notes. Speeds handovers, keeps guest Wi-Fi fast while POS stays segmented, and makes audits predictable.
Wherever you operate—Malaysia or abroad—you get the same ticketing, escalation, and reporting under one contract. On-site windows vary by region; the targets below are typical and can be tuned per agreement, with 24/7 options for Enterprise.
Peninsular Malaysia
KV, Penang Island, Johor Bahru, Ipoh, Melaka, Seremban, Kuantan.
Response: 1h acknowledge · On-site: 4h metro / 8h regional
Restore: 8–12h (parts permitting)
Hours: Mon–Fri 09:00–18:00; 24/7 available
Notes: Same-day spare-pool swap where stock is available
Sabah & Sarawak
Kuching, Kota Kinabalu, Miri and surrounding towns.
Response: 4h acknowledge · On-site: Next business day
Restore: 48–72h (logistics dependent)
Hours: Mon–Fri 09:00–18:00
Notes: Fly-away kits and scheduled cluster visits
Asia–Pacific
Singapore, Brunei, Thailand, Vietnam, Indonesia, Philippines.
Response: 1h acknowledge · On-site: NBD via partners
Restore: 24–48h (subject to spares/clearance)
Hours: Local business hours; 24/7 on request
Notes: Single BeNext SLA and regional reporting
* Targets are typical and may vary by geography, security access, or import/clearance. Full SLA matrix available on request.
We standardise store technology for growing retail & F&B chains—designed once, deployed consistently, and supported under one accountable SLA.
What we do: Standardised designs and approved kits for POS, CCTV, access control, and networking—rolled out the same way at every outlet.
How we deliver: One accountable owner, 24/7 monitoring & spares, documented handovers, and evidence-ready reporting.
Where we operate: Malaysia nationwide (single SLA) with APAC partner coverage.
Who we serve: Retail, cafés/QSR & casual dining, clinics/aesthetic, and multi-tenant/malls.
Legal: BeNext Sdn. Bhd. (Company Reg No. 201801015282 — 1277298-D).
What we do: Standardised designs and approved kits for POS, CCTV, access control, and networking—rolled out the same way at every outlet.
How we deliver: One accountable owner, 24/7 monitoring & spares, documented handovers, and evidence-ready reporting.
Where we operate: Malaysia nationwide (single SLA) with APAC partner coverage.
Who we serve: Retail, cafés/QSR & casual dining, clinics/aesthetic, and multi-tenant/malls.
Legal: BeNext Sdn. Bhd. (Company Reg No. 201801015282 — 1277298-D).
On-site windows: 4h metro / 8h regional in Malaysia (per agreement).
Restore targets: 8–12h typical in MY (parts permitting); 24–48h in APAC.
Assurance: Spare-pool swaps, RMA handling, and ticketed audit trails.
Sales: info@benext.my · +60 12-516 4850
Support (24/7): helpdesk@benext.my · +60 12-516 4850
Hours (Sales): Mon–Fri, 09:00–18:00 (MYT)
Coverage: Malaysia nationwide; APAC via partners
Company Reg: 201801015282 (1277298-D)
